Needless to say, guests stay in hotels expecting attention to detail, exceptional service and to feel at home. A major aspect to meeting those expectations is room service for hotels , where guests have the option to order food and drink to their rooms that they can enjoy in their desired privacy. Room service is given high importance in the hotel world and can have a major impact on a hotel’s service scores.
The Significance of Hotel Service Scores
Hotel Service Scores hold great importance to hotels because it is a means of comparison when guests are choosing where to stay. Guests will generally do their research and make a decision based on reviews and the hotel’s service scores, that are normally a result of customer satisfaction surveys.
A high service score can be very encouraging for a potential guest to choose a certain hotel as it highlights the likelihood of them having a great experience on their stay.
Cleanliness Impacting Hotel Service Scores
Hygiene is one of the main expectations a guest will have when staying at a hotel. A major part of this is valued by the cleanliness of the room and how it is maintained. A considerable disruption to keeping a room clean is room service trays, and how they are dealt with can surely have a lasting effect on a hotel’s overall hygiene and can therefore affect reviews and ratings.
A common theme is that guests leave their trays outside their rooms once they have finished their meals, which can cause a hotel’s hallway to look rather unpleasant and unhygienic.
Guest Expectations for Room Service
Guests may also hold expectations on discretion, especially when they desire a high level of privacy and limited interaction with hotel staff on their stay. When retrieving room service trays, a staff member may be disruptive to surrounding guests if they are loud and noisy in doing so. When seeking discretion, guests may also feel majorly inconvenienced if they need to make a call or multiple requests for the retrieval of their tray.
In contrast, when done effectively and efficiently, the tray retrieval process may work in favor of a hotel’s guest satisfaction and therefore promote better reviews and higher service scores. If the trays are collected in a timely and considerate manner and the hallways are kept clean, this can act as a great reflection of the standards of service that the hotel holds.
The TrayAway Solution
Having a system in place and trained staff can greatly benefit the organisation of keeping these standards. TrayAway is an excellent solution that has been introduced by some of the world’s leading hotel groups to increase staff efficiency on the matter and to minimize losing service scores for cleanliness.